FREIGHT COSTS & DELIVERY TIME

Denmark: 1-3 business days
Free Delivery for Purchase above 300 DKK. Purchase below 300 DKK: 19 DKK GLS, 39 DKK GLS profession, 49 kr. PostNord.

Europe: 4-7 business days
Free Delivery for Purchase above 70 EUR.
 
United kingdom*: 3-5 business days
Free Delivery for Purchase above 60 GBP. *Except Ireland

USA: 5-6 business days
Free Delivery for Purchase above 200 USD.

Rest of the world
Free Delivery for Purchase above 200 EUR.


General shipment & payment conditions
Your order will be processed as quickly as possible.When your order is shipped, you will receive an e-mail with the tracking number of your package. All credit card payments will be valiated and DESIGN LETTERS reserves the rights to keep an order on hold if further validation control should be required.
 
We ship worldwide. Your purchases will be delivered as soon as possible. Delivery time is dependent on the delivery country. Delivery time within Denmark: 2-3 days, within Europe: maximum 5 days, rest of world: maximum 10 days, after ordering. Shipping prices vary according to order size, choice of delivery, delivery country etc.
 
Order Cancellation, Return/withdrawal & Claims

Order Cancellation:
Please enclose a return form with the returned products. You can download the return form here.

Our return address is:

Carelog 

Att: Design Letters Nordlundvej 1   DK-7330 Brande


It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.

Return/ withdrawal:

All items bought on www.designletters.dk are covered by the Danish Sale of Goods Act and there by the two year right of compliant. Please notice that the right does not cover products with defects caused by incorrect- or misuse.
Claims:
We attach great importance to your order and that everything is as it should be and that you receive products of high quality. If there is something wrong with the product / products you receive, the item you received is not in accordance with your order. If it is an incorrect product or you are missing a product, please contact info@designletters.dk Always refer to your order number.

If you are not satisfied with the received product, simply return the purchased product in its original unbroken packaging. Design Letters have 14 days of return. The product you wish to exchange must be delivered to the dispatch within these 14 days. You must pay for return shipping and are responsible for the product’s condition along the way, therefore wrap it well. Returned products are accepted only in original packaging without any kind of signs of use. Once we have received your return we will refund the value of the returned product, we do not refund shipping.