Terms & Conditions




On this page you can read our frequently asked questions. Can’t find what you’re looking for? Contact info@designletters.dk

  • Our details
  • General terms
  • Order
  • Damaged/defective items
  • Refund/ withdrawal
  • Return
  • Shipping and delivering
  • Prices and payments
  • Security/ Data Protection

Our details

Nordre Fasanvej 113, 2ND floor
2000 Frederiksberg, Denmark
Telephone: 0045 2533 7328
Email:info@designletters.dk CVR:32284698

General terms

The terms and conditions applies to all sales on designletters.dk owned and maintained by Design Letters ApS, Nordre Fasanvej 113, 2nd floor, 2000 Frederiksberg, Denmark. Design Letters have the right to change the Terms & Conditions at any time. Users on the site are responsible to stay updated regarding all terms and conditions. By purchasing on this website you automatically agree to the following terms and conditions. We recommend that you read the following points carefully before shopping on www.designletters.dk


There isn’t any binding agreement between you and Design Letters until an order confirmation is received from Design Letters.

Damaged/defective items

We attach great importance to your order and that everything is as it should be and that you receive products of high quality. If there is something wrong with the product / products you receive, the item you received is not in accordance with your order. If it is an incorrect product or you are missing a product, please contact info@designletters.dk Always refer to your order number.If you are not satisfied with the received product, simply return the purchased product in its original unbroken packaging. Design Letters have 14 days of return. The product you wish to exchange must be delivered to the dispatch within these 14 days. You must pay for return shipping and are responsible for the product’s condition along the way, therefore wrap it well. Returned products are accepted only in original packaging without any kind of signs of use. Once we have received your return we will refund the value of the returned product, we do not refund shipping.

Refund/ withdrawal

All items bought on www.designletters.dk are covered by the Danish Sale of Goods Act and there by the two year right of compliant. Please notice that the right does not cover products with defects caused by incorrect- or misuse.


Please make sure that your order number is visible in your return as well as your name and address. Without this information we cannot process your refund. If you have a claim please attach a detailed description of the problem. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.
Return form
Please enclose a return form with the returned products. You can download the return form here.
Our return address is:

Becher-Madsen Service
Att: Design Letters
Stationsvej 13
DK-3550 Slangerup
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.


We ship worldwide. Your purchases will be delivered as soon as possible. Delivery time is dependent on the delivery country. Delivery time within Denmark: 2-3 days, within Europe: maximum 5 days, rest of world: maximum 10 days, after ordering.Shipping prices vary according to order size, choice of delivery, delivery country etc.

Prices & Payments

When you place an order, you guarantee that all information are accurate, that you are above 18, that you are the authorized owner of the used credit card and that there are resources to cover the purchase. Our web shop uses a secure payment system, which uses SSL (Secure Socket Layer), therefore you are always safe when buying products on designletters.dk.The full amount will be charged on the date of the shipment (i.e. when the package is dispatched).Design Letters accepts the following cards: Dankort/ Visa/ Visa Electron/ Maestro/ Mastercard/ JCB/ American Express. The card issuer may add additional service charges to the price. You are responsible for paying such additional charges which are not included in our prices visible on the webshop.If you place an order for delivery outside of an EU-country, you may have to pay the local custom fees and VAT which is required in the respective country. Design Letters is not responsible for reporting and paying these charges, you alone are liable to the payment of charges or any other fees there may exist in the recipients country, charged by the official custom authorities. In case of additional charges, you might experience delayed delivery. All private customers are charged Danish VAT of 25%.

Security/ Data Protection

When you place an order on designletters.dk you will be asked to provide your name, address, telephone and email. Design Letters are responsible for the safe storage of this information. Your privacy is very important to us. We respect your privacy and will never misuse or sell your information to any third part. Therefore all information is strictly confidential and is treated with the highest respect according to the consumer and data protection legislation.


Cookies are used on this site in order to improve your experience of the site. The cookie identifies your computer and allows the site to remember your personal settings giving you a better user experience. Cookies are also used for statistical purposes. You can set your browser to notify you when a cookie is to be activated. This enables you to reject usage of this cookie or to tell your browser to erase the cookie at the end of your visit. The web shop cannot be used if cookies are disallowed.


All content on this website is owned by Design Letters. You cannot use photos, text, graphic or any other content without written permission from Design Letters.

Colours and pictures

We cannot guarantee that the colours seen on the screen match 100% with the colours in real life. This depends mainly on your resolution on your device, from which you are visiting our site.

Force Majeure

In case of force majeure all Design Letters obligations are exposed. A contract between you and Design Letters can in these cases partially or fully be canceled by both you and Design Letters. Force Majeur applies in the event of war, revolutuin, civil war, insurrection government actions, strike, lockout, blockade, natural disasters or other similar events where Design Letters don’t have any kind of impact. We will make every effort to comply with our agreements and to cope with the problem as soon as possible.
Design Letters