Customer Service

On this page you can read about our frequently asked questions. Can’t find what you’re looking for?


If you have any questions regarding our online shop, you can always contact us on:

Phone + 45 2533 7328 
Weekdays 9 – 17

General information

You will find a lot of information in the menu ”Terms & Conditions” regarding, cookies, return, payment etc. Please read these before shopping on

Delivery and time

Freight and delivery.

We only ship to addresses within Denmark
You can choose from three different kind of freight
If your delivery has any errors, Design Letters of course pay for the return
If you regret your buy on you can send the package back, but you are responsible for the return and payment of this .
Delivery time: 1 -3 work days.

Delivery time:

At Design Letters we urge to give you the best customer service. We do our very best to ship our orders as quick as possible. We aim to make sure that you have your package within 1-3 days, however small delays can occur . You are always welcome to contact us for information regarding your order. In the unlikely event that any problems should arise we will of course contact you.

If you have any questions regarding our online shop and your order, you can always contact us on:
Phone: + 45 2533 7328 

Payments & Cards

When you shop on you can pay with the following cards:

Visa Electron
American Express

Exchange service

We provide a 30 days exchange policy. You pay for the costs concerning the exchange. Please see our terms & conditions for more specific informations regarding exchange, broken items, returns.
Or contact us on:
Phone + 45 2533 7328 


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Updating Account Information

On you can create your personal account in order to make your shopping easier. All your informations are kept securely and will not be misused in any way. You can always update your profile with new information or delete your account. Just go to

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